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The Ghana Customer Service Index (GCSI) is a national indicator and an independent, objective benchmark of customer satisfaction and evaluations of the quality of goods and services patronized by both Ghanaians and non-Ghanaians living in Ghana.

The GCSI measures customer satisfaction, its causes and effects as well as implications, for 10 economic sectors namely Financial Institutions (banking), Insurance, Utilities, Telecommunications, Hospitality, Healthcare, Retail Malls, Transport, Public Sector and Online Businesses. The index provides sound customer experience benchmarking capabilities that come from the index’s one-of-a-kind cross-industry structure.

The GCSI provides a unique way of tracking and comparing customer satisfaction performance across the Ghanaian economy. An organisation’s inclusion in the Index is unrelated to membership of The Institute of Customer Service Professionals.

The Ghana Customer Service Index is produced by the Institute of Customer Service Professionals (ICSP) through a partnership with ACUSRI (Africa Customer Service Research Institute) a customer service research  consulting firm.